Ernst Vorndran
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Activity overview
Latest activity by Ernst Vorndran-
Ernst Vorndran created an article,
Understanding Case Status
Below is the list of ticket Status values you will see in the support portal and a brief explanation to their meaning. Open: Ticket has been opened with support. This status will typically indicate...
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Ernst Vorndran created an article,
Service Incidents & Service Incident Communication
Introduction As with any service provider, there may be times when the Crownpeak platform becomes unavailable to parts of, or our entire customer base. This article will detail what exactly a Servi...
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Ernst Vorndran created an article,
Navigating the Support Portal
This article will guide you through navigating the Support Portal Home page The home page of the Support Portal allows you to search the knowledge base, browse available articles, submit a new req...
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Ernst Vorndran created an article,
How to Submit a Request
Introduction This guide will take you through: The Four-step process for submitting a request through the Support Portal An overview of each use case currently available The priority of the issue ...
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Ernst Vorndran created an article,
Understanding Case Priority
When creating a support case, users will be provided an option to select the priority of cases created. Below is the list of Case Priority available in the Support Portal Low - The low-priority set...
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Ernst Vorndran created an article,
Getting started with the Support Portal
Welcome to the Support Portal This guide will provide you with the necessary information to help you get the maximum value out of the Support Portal. The Support Portal is the home of our Knowledge...