Crownpeak continues to focus on improving our customers’ experience with our products and services. As part of this, we communicate the status of our products through product status pages that users can visit and subscribe to.

List of Crownpeak Status Pages:

• Digital Experience Management (DXM)
• Digital Quality Management (DQM)
• Digital Governance & Privacy (DG/Evidon)
• FirstSpirit
• Fredhopper
• XO

Scheduled Maintenance

Crownpeak products are mostly SaaS (Software as a Service), and require scheduled maintenance windows to provide updates such as new features and bug fixes. Scheduled maintenance windows will be added to the Product Status pages to give notifications to anyone subscribed on when these will occur and how long for. Specific communications may also be shared on progress, including when maintenance is finished.

During the maintenance window, some or all components of the product will not be fully operational. Scheduled maintenance will not always affect every component in the product - the components that are affected will be clear in the product status page. Only those subscribed to receive notifications for affected components will receive updates (see "How to Subscribe to a Product Status Page" below for more information).

How to Subscribe to a Product Status Page

Individual status pages have been created for each Crownpeak product line. To subscribe:​

1. Go to the product status page you wish to subscribe to​.
2. Click on "SUBSCRIBE" in the top right corner.
3. Fill in the form ("Subscriber name", "Email Address", and "CAPTCHA" value) and click on "Subscribe to email notifications".
4. Check for an email from Crownpeak to confirm your email address. The email will be from donotreply@crownpeak.com.
5. Click on Confirm Subscription to validate your email address.
6. You can also "Manage" your subscription by selecting the specific components you would like to receive notifications about, as well as choosing to just receive "Incident" notifications, "Maintenance" notifications, or both. (see Service Incidents & Service Incident Communication for more information).

Frequently Asked Questions

• Question: Do issues that only impact my instance appear in the status page?
  • Answer: No. The status page will only reflect issues that impact multiple customers. Issues specific to a single customer will be handled directly with that customer.

• Question: Do I need to subscribe to each page?
  • Answer: Yes. Each product maintains its own subscription base. Only subscribe to the products you wish to receive notifications from.

• Question: Do I have to subscribe in order to monitor issues?
  • Answer: No, you can monitor the status page for updates periodically. It is recommended, however, that you subscribe so you do not miss any issues or updates.

• Question: Can I unsubscribe if I do not wish to receive notifications?
  • Answer: Yes, if you wish to unsubscribe, you can visit the status page, click on SUBSCRIBE and select manage subscription.

• Question: Who do I contact if I have any questions?
  • Answer: For any questions or issues with subscribing to the status page, please contact customer support by submitting a ticket.